Review journey assessment
Look at where customers leave feedback and where a sensible request fits into your process.
Reputation & Reviews · Built around your business
You do good work. Make it easier for customers to say so.
Build a thoughtful, repeatable way to ask for honest reviews and respond with care. Give future customers a clearer picture of what working with you is really like.
- Work directly with Jason
- Founder-led since 2007
Long Island · Queens · NYC · Working with clients anywhere
The opportunity
Silence online can hide a business people genuinely love.
Happy customers get busy. Unanswered feedback sits there. Without a simple process, reviews become something you only think about when there’s a problem. Let’s make listening and responding part of the customer journey.
Let’s talk about what’s holding you back →What we can build together
Practical work. A clear purpose.
A scope shaped around your goals—not a checklist you have to buy in full.
Honest review requests
Clear, low-friction invitations for genuine customers to share their experience.
Follow-up templates
Email or message templates that feel human and respectful, not pushy or scripted.
Thoughtful response guidance
A consistent approach to thanking customers and handling criticism without escalating it.
Platform-policy awareness
Avoid fake reviews, incentives and selective requests that can undermine trust or break platform rules.
Connection to local visibility
Coordinate your review process with your Google Business Profile and accurate business information.
Why work with Jason
A partner who cares.
Not another hand-off.
Your reputation is personal, so the response should be too. I help you build a process that sounds like you and respects your customers—not a machine that manufactures praise.
Meet Jason Craig →Your business matters.
You deal with me directly.
I founded Dream Promotions in 2007 and have spent more than 15 years helping businesses bring ideas to life. I care about your business as if it were my own.
I only take on projects I believe in, with people I want to grow with. We can talk openly about flexible ways to work together.
- Personal attention, from the first conversation
- Small-business focus, with room for bigger challenges
- Based in Long Island, Queens & NYC; working remotely anywhere
How we move forward
Less runaround. More momentum.
- TalkUnderstand your customer experience and current feedback process.
- PlanChoose appropriate request points, channels and response rules.
- BuildBuild templates and the agreed review-request workflow.
- GrowReview feedback patterns and improve the customer experience.
Straight answers
Reputation & Reviews FAQs
Have a question about your specific project? Ask me directly.
Can you remove a negative review?
I cannot guarantee removal. A review that violates platform rules may be reportable, but the platform makes that decision. Legitimate criticism is usually better addressed with a thoughtful response and service follow-up.
Will you buy or write reviews for us?
No. Reviews should come from genuine customers describing real experiences. Fake reviews and manufactured ratings damage trust and are not part of the service.
Can we ask only happy customers to post publicly?
We should not gate review invitations based on sentiment. I help design fair, policy-aware requests rather than filter customers into positive-only public feedback.
Can review requests be automated?
Yes, when your tools and customer permissions support it. We’ll consider consent, appropriate timing, opt-outs and the policies of the review platform.
Connect the whole picture
Make the next piece work harder, too.
Your next step
Let your real customer experience do the talking.
Tell me what you’re trying to achieve. I’ll personally talk through the options with you—no pressure, no one-size-fits-all package.
Prefer email? DreamPromotionsNY@gmail.com
Based in Long Island, Queens & NYC. Working with clients anywhere.